Emotional connection, delivered at scale
Human connection makes the difference. Enhance every step of the guest journey with AI-driven personalized videos.
The problem
Your staff can't
be everywhere, every time
Guests expect personal attention throughout their stay, from the moment they book until long after their departure.
But with a limited number of staff and many touchpoints along the guest journey, it's impossible to personally be there for each guest at every step.
How can you build that emotional connection with every guest without overwhelming your staff?

AI-driven personalized videos
in the guest journey
Turn data into personalized video content that deepens connections and drives loyalty throughout the entire guest journey.
Boost upsells
Welcome guests with a personal touch
Make a lasting first impression with a personalized welcome video, ensuring guests feel valued from the moment they book. This sets the tone for their entire stay and opens the door for additional engagement.
- Stage in journey: after booking
- Impact: 15% higher chance of upsells
- Can be created by: reception or external model
Increased occupancy
Turn abandonments into reservations
Don’t let potential guests slip away. Use personalized videos to remind them to complete their booking, offering tailored incentives that encourage action and bring them back to your hotel.
- Stage in journey: after leaving the booking page
- Impact: 17% more completed bookings
- Can be created by: hotel staff or external model
Increase guest spend
Promote hotel amenities
Drive more guests to your restaurant, spa, and other services with personalized videos from key staff members. A direct and personal invitation can significantly increase guest engagement with your hotel's amenities.
- Stage in journey: during the stay
- Impact: 11% increase in hotel service usage
- Can be created by: chef, spa manager or external model
Better reviews
Make a lasting impression
Increase the number and quality of your reviews by sending a personalized video at checkout. A warm thank-you message can significantly boost guest satisfaction and encourage them to share their positive experiences online.
- Stage in journey: immediately after checkout
- Impact: 23% more and better reviews
- Can be created by: general manager or external model
More bookings
Birthday and holiday promotions
Strengthen guest loyalty by acknowledging their special days with personalized holiday greetings or birthday promotions. These thoughtful touches make guests feel appreciated and encourage repeat bookings.
- Stage in journey: two weeks before event
- Impact: 14% more bookings
- Can be created by: hotel staff or external model
The impact of personal videos
In a competitive industry, standing out means making every interaction count. Personalized videos create an emotional connection that turns guests into loyal advocates.
From increasing positive reviews to driving more upsells, the impact of these videos speaks for itself.
The process
Design
Journey mapping & personalization blueprint
Together we create a personalized video strategy that aligns with your guest experience goals. We’ll develop a blueprint that guides the content and tone of your videos to ensure maximum engagement.
Develop
Tailored script & video creation
We handle the entire video production process, from scriptwriting to final editing. Choose the approach that suits you best—our professionals on-site or guiding your staff remotely.
Deliver
Deploy & measure
Launch your personalized video campaign with ease. We’ll integrate the content into your existing systems or manage the process for you, providing detailed analytics to track success.
Frequently asked questions
Answers to common questions about our service, like who it's best suited for, and how it can enhance your hotel's guest experience.
This service is most suitable for hotels with a minimum of 50 rooms because you have a higher number of guests, making personalization more scalable. For example, with an average occupancy rate of 80%, you will quickly have around 1,000 guests, depending on the average length of stay. Let’s say you have 1,000 guests, and you want to send each guest two to three videos—one after booking, one at checkout, and one during their stay, to keep it simple. That would already be 3,000 videos. Manually creating 3,000 videos isn’t feasible, which is where our service becomes scalable.
For hotels with fewer than 50 rooms, it is still possible to use our service, but the cost per video might be higher due to a lower volume of guests. However, this also depends on how much you want to invest in enhancing your hotel's guest experience. The decision ultimately comes down to the value you place on creating a personalized and memorable stay for your guests.
You can opt for a high-quality marketing video made in a studio, but we believe authenticity is more important. An overly polished video may come across as an advertisement and not make the emotional connection you are looking for. A personal and authentic video, recorded with genuine messaging and minimal production, often creates the best emotional connection with guests and strengthens your brand.
This depends on the moments in the guest journey that you want to emphasize. Common types of videos include a welcome video before arrival (pre-arrival), a thank-you video after the stay (post-stay), promotional videos during the stay for amenities like the spa or restaurant, and birthday videos. The possibilities are endless and depend on your creativity and your guests' needs.
You can create the videos yourself, but they must follow certain guidelines, which we can help you with. We can show your staff how to easily record videos, or we can hire an external model to make the videos on location with a green screen or directly in your hotel. Both options are available, depending on your preferences.
No, you don’t need to manage any additional software. We provide this as a managed service. We integrate our solution into your existing systems, so once it is set up, you won’t need to manage it. Everything is automated and integrated into your current guest journey. For example, if you are sending emails, the only thing you need to do is insert the video into the email, which can be done automatically for each guest receiving the email.