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How does it work?

Explore our simple 6-step process to create and deliver personalized videos, integrating seamlessly with your PMS to enhance the guest experience.

Step 1

Map out personal touchpoints in the guest journey

Identify the moments in your guest journey where personal connections matter most.

From pre-arrival to post-stay, discover key opportunities to enhance guest experiences through meaningful interactions.

Step 2

Create one generic video

All we need is a single authentic video to serve as the template for personalization.

Whether created by one of your staff members or with the help of an external model, this video sets the stage for AI to seamlessly incorporate unique guest details, ensuring each interaction feels genuinely personal and emotionally engaging.

 

Step 3

Connect your PMS for data sync

Integrate your PMS, or any other tool, with our software to seamlessly gather the data needed for video personalization.

This connection allows us to pull guest details like names, booking information, and preferences, enabling the creation of truly personalized videos.

Step 4

We personalize videos at scale

Our AI software takes over from here, generating customized videos based on the guest data collected.

These personalized videos are hosted on a unique landing page for each guest and automatically integrated back into your PMS, ensuring a seamless addition to your guest communication strategy.

 

Step 5

Add videos to existing journey

Incorporate the personalized videos into your existing guest journey, whether through email, SMS, or other digital channels.

This integration ensures the videos reach guests at the perfect moments, enhancing their overall experience.

Step 6

Track performance

Monitor the success of your personalized videos by reviewing detailed analytics and gathering guest feedback.

This data helps you understand what’s working, allowing for continuous optimization to enhance guest experiences and achieve better results.