A deep dive into the transformations shaping hospitality, featuring candid conversations with experts who reveal what lies ahead for guest experience, innovation, and business growth.
Numbers don’t build loyalty: a CFO’s view
Hotels chase revenue, but numbers don’t build loyalty—people do. Manish Gupta, CFO and acting CEO of Aureum Palace Hotels, reveals why staff retention matters more than cost-cutting and how true hospitality success comes from relationships, not just reports.
Manish Gupta
CFO
Hospitality trends: the operational playbook
Explore the evolving landscape of hospitality with Erwin van der Graaf. This episode uncovers how sustainability, workforce strategies, and technology are reshaping the operational core of the industry, offering actionable insights for hoteliers and beyond.
Erwin van der Graaf
VP Operations
Personal connections in retail and hospitality
Explore the intersection of retail, hospitality, and technology with Lotte Vink, founder of Lab Fresh. Hear her inspiring journey and learn how to use personalization to elevate guest experiences and build loyalty.
Lotte Vink
Founder
Mövenpick's 'heartists' approach to hospitality
Remco shares the essence of Mövenpick’s unique 'Heartists' approach — a blend of heart and art that creates memorable guest experiences. From empowering staff to genuinely connect with visitors to making each stay truly personal.
Remco Groenhuijzen
General Manager
Lessons from a hospitality trainer: how to make the difference?
Rainer Lagemann, a leading hospitality trainer with over a decade of experience, reveals how to transform staff interactions into unforgettable guest moments. Perfect for hospitality professionals or anyone passionate about elevating guest satisfaction.
Rainer Lagemann
Hospitality trainer
Resilience in hospitality: adapting to a changing world
What happens when a hospitality veteran redefines success in the industry? Rocco Bova shares his journey from waiter to luxury hotel GM, exploring how loyalty is evolving, why technology must balance with human connection, and the bold ideas behind his project my Humble House.
Rocco Bova
Founder
From hotelier to restaurateur: redefining F&B
What happens when a hotel manager at a top brand decides to pivot to independent restaurants? From focusing on local communities to crafting innovative concepts, learn why the modern traveler demands more and how hotels can adapt to deliver exceptional F&B experiences.
Scot Turner
Managing Director
The untapped potential of ancillary revenue in hotels
Unlock the power of ancillary revenue to elevate your hotel's TRevPAR. In this episode, we uncover the untapped potential of ancillary revenue, from dynamic pricing to enhancing guest experiences, and reveal how technology and training can drive total revenue growth.
Pablo Torres
Hospitality Consultant
Cybersecurity and AI:
a double-edged dilemma
AI transforms cybersecurity, boosting defenses while enabling sophisticated attacks. This session explores how businesses can harness AI responsibly to protect data, build trust, and stay resilient.
Dr. Ram Kumar
Cyber Security & Risk Leader
Close the gap to deliver what your guests really want
Explore how hotels can align guest expectations with modern practices. John Broome shares insights on overcoming barriers, leveraging technology, and enhancing human connections to deliver exceptional guest experiences.
John Broome
COO & CPO
Ex-hacker shares why hotels are vulnerable for attacks
In this episode, cybersecurity expert Tal Kollender shares insights from his journey as a teenage hacker to founder of Gytpol. We explore the weak points in hotel security, the role of misconfigurations, and how AI could both threaten and enhance cybersecurity.
Tal Kollender
Founder & CEO
How to reduce turnover in hospitality
Von Nelson, HR Director at DoubleTree Hilton in Portland, shares his insights on why turnover is a major challenge in hospitality, how it impacts the guest experience, and what role AI will play in the future of human resources.
Von Nelson
HR Director
Redefining hospitality sales for a digital era
In this episode, Douglas Abbott discusses how digital innovation is transforming hospitality sales. Discover insights on AI, data, and balancing tech with a human touch to enhance guest experiences and navigate a changing industry.
Douglas Abbott
VP Commercial Strategy
