Privacy Policy

Effective Date: 01.01.2025
Last Updated: 01.01.2025
Operated by: The Journey Collective LTD, trading as GuestJourney.ai
Business Address: HaNofar 2, Ra’anana, Israel

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1. Introduction

GuestJourney.ai (“we”, “our”, or “us”) is committed to protecting the privacy and data of our users. This Privacy Policy outlines how we collect, use, and protect personal data submitted through our website and services.

2. Data We Collect

We may collect the following personal data:

• First name (used for video personalization)
• Email address (used for communication and delivery)
• Phone number (optional, for delivery via WhatsApp or SMS)
• Company name (for B2B clients)
• Language and scenario preferences
• IP address and browser data (for analytics and security)

3. How We Use Your Data

We use your data to:

• Generate and deliver personalized videos
• Communicate about your request
• Improve our service experience and performance
• Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Your consent (e.g., when submitting a video request)
• Our legitimate interest in providing and improving our service
• Our legal obligations (e.g., tax and compliance)

5. Data Sharing

We do not sell or rent your data. We may share it only with:

• Third-party service providers (e.g. email, video, and hosting platforms) to fulfill our service
• Authorities when legally required

6. Data Retention

We retain your data only as long as needed to deliver our services or as legally required. You may request deletion at any time by contacting us at info@guestjourney.ai.

7. Your Rights

If you are located in the EU or similar jurisdictions, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to or restrict certain processing
• Lodge a complaint with your local Data Protection Authority

8. Cookies & Tracking

We may use cookies to improve functionality and analyze site usage. You can manage or disable cookies in your browser settings.

9. Data Security

We use industry-standard encryption, authentication, and security protocols to protect your data from unauthorized access, alteration, or loss.

10. International Transfers

If you access our services outside of Israel, your data may be transferred and processed in other countries where we or our partners operate, always under proper safeguards.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: info@guestjourney.ai
Company: The Journey Collective LTD
Address: HaNofar 2, Ra’anana, Israel

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By using our website or submitting your details, you agree to this Privacy Policy.