SamGuest chat

A website chat that answers your guests, day and night.

Sam is the website chat on your own hotel site. He answers your guests from what your website already says and what you teach him. What he should not answer, he passes to you, and your answer goes back to the guest.

Book a 15-minute demo What he handles

Fifteen minutes, your own hotel. No contract.

Sam in an armchair by the window of a hotel room at blue hour, answering a guest on his phone — Half past nine in the evening. Someone is planning their trip.

24/7

on your website, also when the desk is closed

Guests plan their trip when it suits them, not when your desk is open.

The questions are usually the same: can we park, can we arrive late, can the dog come, until when is breakfast. Sam answers them from your own website, at any hour, and leaves the rest to you.

01One evening

This is how an evening with Sam goes.

Your desk has gone quiet for the night. On your website, somebody is still deciding.

21:05
A guest asks if they can park at the hotel. Sam answers from your website, and puts your Book button under the answer.
21:09
The same guest asks about a charging point for their car. That is nowhere on your site, so Sam says he will ask you.
21:17
You get the question on WhatsApp and answer in one line.
21:18
Your answer goes to the guest by email, and Sam remembers it for the next one who asks.

The next guest with that question gets the answer straight away.

02What he knows

He learns from your own website.

Sam fills his knowledge from what your website already says, so he knows your check-in time and your address without you typing anything. Every answer you give him on WhatsApp, he keeps.

Parking
Late arrival
Pets
Breakfast times
Luggage
Getting here

03Where he stops

Some questions are always yours.

Sam does not guess. Some things he never answers himself, and that is built into him, not just asked of him.

He passes to you

A price for a group, a complaint, anything that would commit you to something, and allergies that you have not answered in your own words.

He never does

Promise a room, a rate or a discount. Book, change or cancel a stay. Those stay with you and your booking engine.

04The handover

What he cannot answer comes to you.

The question arrives on your WhatsApp with what the guest asked. You answer in your own words; the guest gets your answer by email, and Sam keeps it.

A WhatsApp chat in which Sam asks the owner of a hotel a guest's question and passes the answer on

Hotel Kadeloft is made up.

05Your guests' privacy

Quiet about your guests.

Sam sets no cookies, so he does not need a cookie banner. Questions he passed to you are deleted after a fixed period, and the guest agrees before leaving an email address.

“A question answered at eleven at night is a guest who did not go and look elsewhere.”

Straight answers

What Sam will not do

A chat that knows where it stops is worth more than one that always has an answer.

Bookings

Sam cannot book, change or cancel a stay, and he does not check availability. He sends guests to your booking page.

Promises

No rates, discounts or commitments in your name. When a question asks for one, it comes to you.

Guesses about allergies

On allergies he only repeats what you told him, word for word. Otherwise he passes the question to you.

Questions about Sam

Where does Sam get his answers?

From your own website first, and from the answers you give him on WhatsApp. He does not look things up elsewhere.

Can Sam take bookings?

No. He answers questions and puts a button to your booking page under his answer. Bookings, availability and rates stay in your booking engine.

What happens with a question he cannot answer?

It comes to you on WhatsApp. Your answer goes to the guest by email, and Sam remembers it.

Does Sam need a cookie banner?

No. Sam sets no cookies.

Does he work on our current website?

Sam is a chat on your own website. We look at your site together when we set him up.

The rest of the team