Google profile · Gigi
In every weekly Google update
Each update Gigi puts on your Google profile carries a Book button to your own booking page.
AI team for independent hotels
An AI team for your hotel,built around direct bookings.
GuestJourney is an AI team for your hotel. It answers your Google reviews in the language the guest wrote in, keeps your Google profile and website right, and answers guests' questions day and night. Every Book button points to your own booking page, not to a booking site.
- 15-minute demo
- Then try it free
- No contract
How it works
Every Book buttongoes to your own booking page.
On your Google profile, on your website and in the chat on your site. Not to a booking site, so a guest who books there costs you no commission to one.
Website · Wes
On your website
Wes points the Book button on your site at the booking engine you already use.
Website chat · Sam
Under Sam's answers
When it fits the question, Sam puts a button to your booking page under his answer.
Rates and availability stay in your own booking engine. The helpers point guests to it; they do not replace it.
Your AI team
Meet the helpers who handle the online work
Each helper takes one job completely off your desk, and only sends a WhatsApp when there is something for you to decide.
Reviews
Marco
Answers every new Google review in your voice, in the language the guest wrote in.
How Marco works →
Google profile
Gigi
Posts one update a week to your Google profile, with a Book button to your own booking page.
How Gigi works →
Website
Wes
Runs your website and points its Book button at your own booking engine.
How Wes works →
Guest chat
Sam
Answers guests on your website, day and night, with your booking page one click away.
How Sam works →The guest journey
From the first searchto the last review
Guests meet your hotel online long before they meet you, and again after they leave. This is who looks after which moment.
- Before they book
They search and compare
Gigi keeps your Google profile fresh with a new update every week. Marco makes sure every Google review has an answer. Wes keeps your website right. Every Book button leads to you.
- Before they arrive
They have questions
Parking, a late arrival, the dog. Sam answers on your website, day and night. What he should not answer, he passes to you.
- After they leave
They write a review
Marco replies in your voice and in their language, the difficult ones too. The next guest reads that reply before they book.
Who is behind it
The humanbehind GuestJourney
GuestJourney is built by Alon Shkuri. Alon hosts a series of The Future of Hospitality, a podcast with more than 120 conversations with the people shaping the industry, and GuestJourney is a proud sponsor of it. It keeps us close to what hoteliers actually deal with.
Alon ShkuriFounder
Pricing
Start with one helper,or take the whole team
Pick the one job that annoys you most, or hand over all four. The price follows the size of your hotel. Want a second helper later? Then you move to the whole team: that is the only step up, so there is never a sum to add up.
- No setup fee
- No contract, cancel anytime
- Try it free after the demo
What you pay a month
| Your hotel | One helper | Whole team |
|---|---|---|
| Up to 20 rooms | €79 | €149 |
| 21 to 60 rooms | €129 | €249 |
| 61 to 150 rooms | €199 | €399 |
| More than 150 rooms | Price in the demo | |
Per hotel, per month, excl. VAT. No setup fee, no contract.
Book a 15-minute demoFAQ
Questions hoteliers ask us
Straight answers, including the things we do not do.
Every Book button the helpers control goes to the booking link you give us: in your Google updates, on your website and under Sam's answers. Rates, availability and the booking itself stay in your own booking engine.
In the language the review was written in. A German guest gets a German reply, a French guest a French one, in your voice.
Only if you want to. Everything can run from WhatsApp: your helpers message you, you approve, and it is done. There is a dashboard too, but you never have to open it.
Your first replies come to you as drafts, so nothing goes up unchecked. And a reply that is on Google can always be changed or removed there.
No. Marco works on your Google reviews only. Reviews on booking sites stay with you, and we would rather say that plainly than let you find out later.
No, and nobody can: Google does not allow hotels to post offers, deals or discounts on their profile. Gigi posts updates instead: a photo, the season, what is new at your hotel.
No. Sam answers questions and puts a button to your booking page under his answer. The booking itself happens in your own booking engine.
Your AI team works for one hotel: one Google profile, one website. Running a group? Tell us in the demo, so we can say honestly what works.
One helper from €79 a month, the whole team from €149, for a hotel with up to 20 rooms. The price goes up with the number of rooms, and every amount is on the pricing page. Prices exclude VAT. There is no setup fee and no contract: if you stop, it stops.