Why GuestJourneyThe work that neverbecomes a job

Answering a review. Refreshing the photos on Google. A guest asking at 23:40 whether the dog can come. Some days that takes no time at all, some days five hours. You can't hire for that, and you can't leave it lying either. That's why GuestJourney exists.

Marco, Gigi, Wes and Sam at work on a reception desk full of coffee, envelopes and one big key

Never a whole day.Always something.

This is roughly what that work looks like in a small hotel. It doesn't arrive neatly per day, and it doesn't wait until someone has time.

A made-up example to show the shape, not a measurement.

8 hours: a working day

0.5

Mon

Tue

1.5

Wed

Thu

Fri

Sat

0.5

Sun

10.5 hours in the whole week

You can'thire for this

A permanent employee

You pay for a whole job, for work that takes no hours one day and five the next. You can't fill that day.

A freelancer

An hourly rate is too much for one review or one photo, and every time you explain again what you mean.

A student or part-timer

Fine for a while. You spend the first weeks training them, and a month later they're gone. Then you start over.

Ten separate tools

Ten logins, ten invoices, and you have to tell each tool what's going on in your hotel.

What's on your desk?

Tick what applies to you and set the minutes a week to what it costs you. The minutes are our estimate, not a measurement.

Answering Google reviews min Marco
A photo and an update on Google every week min Gigi
Updating your website: rooms, texts, the season min Wes
Guest questions on your site, also in the evening min Sam
Reviews on Booking.com and Tripadvisor min Not yet
The info@ mailbox min Not yet
Instagram min Not yet
Asking guests for a review min Not yet
Invoices and city tax min Stays with you

On your desk

9.6 hours a week

Of that, the team can take over now

4 hours a week

What is an hour of yours worth?€

That's €433 a month of your time. The whole team costs from €149 a month, excl. VAT.

See the prices

One team, one place

You run the helpers from WhatsApp and get one invoice. What's on your website and Google profile, Marco and Sam know too, so you don't explain it four times.